Profile & security

This page explains how to manage your account profile and security settings, step by step, and what to do if you’re locked out or something doesn’t work.

Profile: what you can change

Your profile is your display name, email, and phone (and sometimes address). These are used for login, notifications, and how you appear in the dashboard and to payers.

Updating your name

  1. Go to Settings → Profile (or Account / Personal details).
  2. Find the Name or Display name field.
  3. Enter the new name and Save.

The new name is used right away in the dashboard and on invoices/checkout if you use custom branding.

Updating your email

  1. Go to Settings → Profile.
  2. Find the Email field and enter your new email.
  3. Save. You’ll usually get a verification link or code at the new email.
  4. Open the email (check spam and promotions) and click the link or enter the code.
  5. After verification, the new email is your account email. Use it to log in from now on.

Important: Until you verify the new email, the old email may still be used for login. Don’t log out on all devices until verification is done if you want to avoid getting locked out.

Updating your phone

  1. Go to Settings → Profile.
  2. Find the Phone field and enter your number (with country code if required).
  3. Save. If the platform requires phone verification, you’ll get an SMS or call with a code.
  4. Enter the code when prompted. After that, your phone is updated and may be used for security (e.g. 2FA) or notifications.

In some regions, phone is required for verification or payouts. If you don’t add it, you may see a reminder in the dashboard.

Security: password, passkeys, and 2FA

Changing your password

  1. Go to Settings → Security (or Password / Login security).
  2. Click Change password (or similar).
  3. Enter your current password, then your new password twice (as required).
  4. Save. Use the new password the next time you log in.

Good practice: Use a strong, unique password—at least 8 characters, with letters, numbers, and symbols, and don’t reuse it on other sites.

Passkeys (Face ID, Touch ID, security key)

If your account supports passkeys:

  1. Go to Settings → Security.
  2. Find Passkeys or Sign-in with passkey.
  3. Follow the steps to add a passkey (e.g. use Face ID, Touch ID, or a hardware key). You may need to enter your password once to confirm.
  4. Next time you log in, you can use the passkey instead of (or in addition to) your password.

Passkeys are more secure than passwords and help prevent phishing. You can usually add more than one (e.g. phone and laptop).

Two-factor authentication (2FA)

If two-factor authentication is available:

  1. Go to Settings → Security.
  2. Find Two-factor authentication or 2FA.
  3. Turn it on and follow the setup (e.g. scan a QR code with an authenticator app, or use SMS).
  4. Save any backup codes in a safe place. You’ll need a code (or backup code) each time you log in after this.

If you lose access to your 2FA app or phone, backup codes are the way to get back in. Without them, you may need to contact support to regain access.

Best practices

  • Password: Use a strong, unique password. Don’t share it with anyone. Don’t reuse it on other sites.
  • 2FA / passkeys: Enable them if offered. They greatly reduce the risk of someone else logging in.
  • Email and phone: Keep them up to date so you get security alerts and we can reach you for account or verification issues.
  • Verification codes: Never share codes (email, SMS, or app) with anyone. Keeal will never ask for your password or codes by email or phone.

If you’re locked out

Forgot password

  1. On the login page, click Forgot password (or Reset password).
  2. Enter the email associated with your account.
  3. Check your email (and spam) for a reset link.
  4. Click the link and set a new password. Use that to log in.

If you don’t receive the email, check spam, add the sender to safe senders, and try again. If it still doesn’t work, contact support from the dashboard (e.g. Help or Support)—you may need to verify your identity to reset the password.

Can’t access your email

If you can’t get into the email address on your account:

  • You cannot reset your password without access to that email, unless support helps you.
  • Use the Help or Support option (from the login page or any public support page) and explain that you’ve lost access to your email. Support may ask you to verify your identity another way before changing the email or password.

2FA lost (no app, no backup codes)

  • If you have backup codes, use one to log in, then go to Settings → Security and turn off 2FA or add a new method.
  • If you have no backup codes and no access to your 2FA app, contact support. You’ll likely need to prove your identity before they can disable 2FA or help you back in.

Account compromised (someone else logged in)

  1. Change your password as soon as you can (use Forgot password if needed).
  2. If you have 2FA, check that no unknown devices or methods are added in Settings → Security.
  3. Review recent activity in Transactions and Settings. If you see something you didn’t do, contact support and report it.