Earnings

Earnings are the money you make from successful payments (invoices and payment links) before that money is sent to your bank. This page explains how earnings work, where to see them, what settlements are, and how they turn into payouts.

What “earnings” means

• When a customer pays an invoice or a payment link and the payment succeeds, the amount (after any platform or processing fees, if applicable) is added to your earnings.
• Earnings stay in your Keeal account until we send them to you as a payout (transfer to your bank or other payout method).
• So: Payment → Earnings → Settlement → Payout → Your bank.

How earnings become payouts (simple flow)

1. Customer pays – They pay an invoice or payment link. Payment succeeds.
2. Earnings – The amount is added to your earnings (we may deduct fees first; what you see is usually after fees).
3. Settlement – We group your earnings into settlements (batches) on a schedule (e.g. daily, weekly, or when a threshold is reached). Each settlement has a status: pending, cleared, or paid.
4. Cleared – When a settlement is cleared, it means we’ve approved it and created (or will create) a payout for that batch.
5. Payout – We send the money to your payout method (e.g. bank account). You see this in Payouts in the sidebar.

So: Earnings = money in your account; Settlement = a batch of those earnings; Payout = the actual transfer to your bank.

Where to see your earnings

• Dashboard – Often shows a summary (e.g. “Available” or “Pending” earnings). Use it for a quick glance.
• Earnings (in the sidebar) – This is the main place. You’ll see:
  • A list of settlements (each settlement = one batch of earnings).
  • For each settlement: status (pending, cleared, paid), amount, date, and sometimes a link to the related payout.
  • Clicking a settlement may show which payments (transactions) are included in that batch.

Use Earnings when you want to know “how much have I earned?” and “which batch is this payment in?”

Settlement statuses (what each means)

Typical timeline: Pending → (after our schedule) → Cleared → (we initiate payout) → Paid. If a settlement stays “pending” for a long time, check the dashboard for any alerts (e.g. verification, documents) that might hold payouts.

Fees and adjustments (what changes your earnings)

Fees

• We (or our partners) may charge platform or processing fees. What you see as “earnings” is usually after those fees. So the number on the dashboard or in Earnings is what you get before payout (and before any refunds or disputes).

Refunds

• If a payment is refunded (full or partial), the corresponding earnings are reduced or reversed. So your total earnings can go down when there’s a refund. You’ll see the refund in Transactions and the effect in Earnings (e.g. a negative adjustment or a lower settlement amount).

Disputes

• If a customer disputes a payment:
  • Dispute won – The amount stays in your earnings; no change.
  • Dispute lost – The amount is typically deducted from your earnings (or from a future settlement). You’ll see this in Transactions (e.g. “Dispute lost”) and in Earnings / Payouts as a reduction.

So: Earnings = payments received, minus fees, minus refunds, minus lost disputes. What’s left is what can be paid out to you.

Common questions

Why don’t I see earnings yet?
Earnings appear only after a payment succeeds. If the payment is pending, failed, or refunded, it won’t add to (or will reduce) earnings. Check Transactions to see the status of each payment.

Why is my settlement “pending” for so long?
Settlements are cleared on a schedule (e.g. daily or weekly). If your account has an alert (e.g. incomplete verification, document request), we may hold payouts until that’s resolved. Check the dashboard for any “Action required” or “Document requested” messages.

Can I get paid before the settlement is cleared?
Payouts are sent only after a settlement is cleared. We don’t offer instant payouts per transaction in the standard flow; you get paid when the batch is cleared.

The amount in Earnings doesn’t match what I expect.
Check Transactions for refunds, failed payments, or disputes. Export transactions by date and compare to your own records. If something still doesn’t add up, contact support with the settlement and transaction details.

Where do I see the exact list of payments in a settlement?
Open Earnings, click the settlement you’re interested in. The detail view usually shows which transactions (invoices or payment links) are included in that batch. You can also cross-check with Transactions filtered by date.

Related

• Payouts – How cleared settlements become payouts to your bank
• Transactions – Every payment and refund that feeds into earnings
• Dashboard – Where earnings are summarized
• Invoices and Payment links – How payments (and thus earnings) are created