FAQ

Frequently asked questions about Keeal for users (contractors). For a longer list of Q&As in one place, see Everything you need to know.

Account & onboarding

Do I need to verify my identity?
Yes. Identity verification is required to receive payouts. We use a secure, trusted provider and support many countries. See Verification & compliance for what documents to provide and how long it takes.

How long does onboarding take?
Usually a few minutes to complete the form. Verification can take from minutes to a couple of business days depending on your region and documents. See Onboarding.

I didn’t get the verification email.
Check spam and promotions. Add our domain to safe senders. You can request a new link or code from the dashboard. See Profile & security.

What if my identity verification fails?
You’ll see a reason in the dashboard. Fix the issue (e.g. clearer document, correct details) and try again. If it keeps failing, contact support. See Verification & compliance.

Can I use Keeal in my country?
We support many countries. During sign-up or onboarding you’ll see if your country is supported. If you’re unsure, contact support.

Invoices & payment links

When do I get paid?
After a payment succeeds, the amount is added to your earnings. Earnings are grouped into settlements. When a settlement is cleared, a payout is sent to your bank. See Payouts for details.

Can I send invoices in my currency?
Yes. You can set the currency per invoice. Payouts may be converted to your payout currency depending on your account setup.

What if a client disputes or requests a refund?
Refunds and disputes are handled through the platform. Your earnings and payouts can be adjusted accordingly. Check Transactions and Payouts for status. See Transactions.

What’s the difference between an invoice and a payment link?
Invoices are formal documents with line items; good for itemized bills. Payment links are simple URLs for one-off or repeat payments without a full invoice. Both create transactions and earnings when paid. See Invoices and Payment links.

Can I edit or cancel an invoice?
Draft invoices can be edited. Sent invoices may be editable depending on settings. You can cancel from the invoice list or detail page. See Invoices.

Payouts & bank

How do I set up my bank account?
Go to Settings → Payout method. Add your bank details and complete any verification steps. You must complete onboarding and identity verification first. See Payouts.

My payout failed.
Check that your payout method (e.g. bank account) is correct and verified. Update it in Settings → Payout method if needed. If it still fails, contact support.

How long until the money is in my bank?
Depends on your bank and region. Usually a few business days after the payout is initiated.

I don’t see “Payout method” in Settings.
Complete onboarding and identity verification first. Payout setup is unlocked after you’re verified.

Security & support

Is my data secure?
Yes. We use industry-standard encryption and comply with applicable regulations for payment and personal data.

How do I contact support?
Use the Help or Support option in your dashboard, or the contact details provided there. For documentation, use this support site and the sidebar.

Where can I find more answers?
See Everything you need to know for a full list of common questions and answers. Use the sidebar for step-by-step guides (getting started, onboarding, invoices, payouts, transactions, settings, verification, etc.).